Sm?Z?ddl@mAZAddlBmCZCddlDmEZEmFZFddlGmHZHmIZImJZJddlKmLZLddlMmNZNmOZOmPZPmQZQmQZQddl@mRZRdd lSmTZTmUZUmVZVmWZWdd!l mXZXmYZYm Z mZZZm[Z[m\Z\m]Z]m^Z^m_Z_dd"lm`Z`ddl$m%Z%ddl/m0Z0dd#lm!Z!dd$lambZbdd%lSmcZcdd&ldmeZemfZfmgZgmhZhmiZiddljZjdd lmZdd'lkmlZlejenZoGd(d)e jZqy)*z Views for the call APIs. N)datetime timedelta)settings)CountSumMaxAvgQ) TruncDate ExtractHour TruncHourRound) relativedelta) FileResponseHttp404)timezone)DjangoFilterBackend) permissions)viewsetsstatus)TokenAuthentication)action)api_viewpermission_classesauthentication_classes) SearchFilterOrderingFilter)IsAuthenticatedAllowAny)Response) APIException)Extract)CompanyCompanyBotSettings) CompanyInfoUser) get_bot_namesend_booking_emailsend_booking_sms) Appointment)CallBDCLimitOffsetPagination)Customer)get_company_working_infocheck_sales_time_by_phone)TRANSFER_STATUS SENTIMENTBotType) CallFilter)Call CallActivity UserMessage Notificationr6)CallLimitOffsetPagination)CallDetailSerializerTopRepeatedCallersSerializerDateRangeSerializerCallActivitySerializer) OuterRefSubqueryr FloatFieldF IntegerFieldValueCaseWhen)Coalescer) UserProfile)ReadCallSerializer)RecordingServiceStorageServiceget_caller_name_by_phone_numberget_twilio_clientNotificationService)process_booking_intentc0eZdZdZeZejjZ e gZ e Z eeegZeZgdZgdZdgZdZdZdZedd gd d Zedd gd dZedd gd dZedd gd dZedd gd dZedd gd dZ edd gd dZ!edd gd dZ"edd gd dZ#edd gd dZ$edd gd d Z%edd gd! d"Z&ed#d gd$ d4d&Z'edd'gd(e(gg)d*Z)edd'gd+e(gg)d,Z*edd'gd-e(gg)d.Z+ed'gdd/e(gg0d1Z,edd'gd2e(gg)d3Z-y%)5 CallViewSetzView for manage call APIs.) from_number to_number transcriptsummary caller_name) created_atdurationcost -created_atc\|jj}|jr |j}n|jr[ |jj |j}t jj |}||zj}n|jjS|jdk(r*|j tjj}|j!dS#tj$r|jjcYSwxYw)Ncompany)notifications__recipientlist)bot_typez-id)requestuser is_superuserquerysetactive_companyfilterr3objectsdistinctr# DoesNotExistnonerr1 SERVICE_BOTvalueorder_by)selfr`qsnotification_callss A/var/www/html/dp2/backend_v2.1/server/apps/calls/views/summary.py get_querysetzCallViewSet.get_querysetQs||     B   ,]]))$2E2E)F%)\\%8%8-1&9&"--779==%%' ' ;;& G$7$7$=$=>B{{5!!'' ,}}))++ ,sAC;;-D+*D+cD|jdk(rtS|jS)z(Return the serializer class for request.r])rr8serializer_class)rls roget_serializer_classz CallViewSet.get_serializer_classws ;;& ' '$$$c$|jy)zCreate a new call.N)save)rl serializers roperform_createzCallViewSet.perform_create~s rtFgetrS)detailmethodsurl_pathc &|j|j}|jtdtdt t j jtdt t jjtdtddtdtddz }|d xsd |d xsd |d xsd |d xsd |dxsd |dxsd d}t|tjS)z.Get call summary statistics using DRF filters.idtransfer_statusrdrVrPTrf) total_callstotal_missed_callstotal_attended_callsaverage_call_timeunique_callersrepeated_callersrrrrrrr)rrraverage_call_time_secondsrrrE) filter_querysetrp aggregaterr r/FAILEDrj SUCCESSFULr r r HTTP_200_OK)rlr_filtered_querysetrS report_datas rorSzCallViewSet.summarys!001B1B1DE#--d $T!ODZDZD`D`2ab!&tAoF`F`FfFf4g!h!*o >"=1E-RV4WW . #=16Q")*>"?"D1$+,B$C$Hq)01D)E)J%&67<1 '(: ; @q   F,>,>??rtz bdc-calls-oldc |j}d}|jr:|jjd}|s{t ddit j S|jst ddit j S|jj}|st ddit j Stjj|j}|st dd it jSt|j }t|_|j#j| }|j%rM|j&jd }|j&jd }|r|r|j||}|j)|} |j+| } g} | D]} t,jj| j.| j0} | j2}| j6| j8j;|| j.| j<| j>| j@| j8j;| jBxsd| jD| jFxsdd }| jI||jK| S#t,j4$rd}YwxYw)z7Get calls for a specific BDC number from company table.N bdc_numberrzz#Please provide bdc_number parameterrEz User must have an active companyz2Your company does not have a BDC number configured)rz-No company found with the provided BDC numberdata)transfer_number start_dateend_datecreated_at__gtecreated_at__ltephoner[Unknown) r~ call_datetime customer_namecustomer_number sentimenttwilio_call_idschedule_intentionschedule_datetime call_summarycall_idrR)&r`ra query_paramsryr rHTTP_400_BAD_REQUESTrcrr#rerdfirstHTTP_404_NOT_FOUNDr:r+pagination_classrpis_validvalidated_datarpaginate_querysetr,rPr[namergr~rU isoformatrtwilio_call_sidbooking_intentrSrrRappendget_paginated_response)rlr_r`rr[date_serializercalls_querysetrrr calls_page calls_datacallcustomerr call_datas ro get_bdc_callszCallViewSet.get_bdc_callss||    --11,?JC! 5577&&@! 5577,,77JR! 5577//((J(?EEGI//1 1.73G3GH <**,33J3O  # # %(77;;LIJ&5599*EHh!/!6!6$.$,"7" !00@++,=>  D *#++//d6F6FPTP\P\/] ( gg!%!:!:!%>%@ $ 2<<"oo3 I   i (),**:66%(( * )  *sAKKKzdaily-calls-oldct|j}|jd|j}|dj }|dj }|j |j }|j}tj}t|ddrKt|jddr4 tjj|jj}tjtj |tj"j%|} tjtj |t'd ztj"j%|} |j)| | } | j+t-d | j/dj+t1dt1ddj3d} t5||z j6d zD cic]} |t'| zddd}} | D].}|d}|dxsd}|dxsd}|t9||z dd||<0t;|j=Dcgc]}d|j?di||}}tAd|itBjDS#t$rtj}YwxYwcc} wcc}w)z Return per-day unique and repetitive call counts for a given date range. Everything uses Django's timezone utilities. rTraise_exceptionrrrcNrdaysrcreated_at__ltrUtzinfo)dayrr~rPr)rrr)unique repetitiverrdatez%b-%d daily_callsrE)#r:rrrrrrpr`rget_default_timezonegetattrrcpytz Exception make_awarercombinemintimerrdannotater valuesrrkrangermaxsortedkeysstrftimer rr)rlr_rw validatedrrrr` company_tzstart_dtend_dt_exclusivequeryset_in_range daily_aggi days_rangerow local_dayrtotalrresults rorzCallViewSet.daily_callss )g.B.BC D1-- |,113 Z(--/ 001B1B1DE||224 4)4 0WT=P=PR\^b5c =%]]33D4G4G4P4PQ &&x'7'7 HLLDUDUDW'XZde#..   X q(998<<;L;L;N O   .44$+5   X)LDX E VE] X!$K$]TBXe_ Hz177!;< < * *q,J J<  CE I)*/aF &+!E/5SQWYZE[$\Jy ! joo/0 0S\\'* >jo >0  /8J8JKK_ =%::<  =>  s?3KK'K,K$#K$zuser-performancec |j|j}|j}tjj ddddj d}|js)|jr|j |j}n/|jr|dd}ntd d itj Sg}gd }t|D]\}}|j | } | j} | j tjj j} | j tj"j j} d} | dkDrt%| | z dzd} ||t'|z}| dkDrd}n | dkDrd}nd}|j)|j*|j,| | | | |dt/|dd}t|tj0 S)zFReturn user performance statistics with call counts and success rates.FTra is_activeprofile__isnullprofile__phone_number__isnullrprofile__phone_number companiesNrzNo active company foundrE)z#e6e8b3#76c487#f4a261#e76f51z#264653z#2a9d8fz#e9c46a) transfer_userrrdr2rrr)user_idusernamersuccessful_calls missed_callsmissed_percentagebackground_colorc |dS)Nrxs roz.CallViewSet.user_performance..`s a8K6Lrtkeyreverse)rrpr`r&rerdexcluderarcr rr enumeratecountr/rrjrroundlenrr~rrr)rlr_rr` company_users user_statscolorsruser_obj user_callsrrrrrs rouser_performancezCallViewSet.user_performance*s!001B1B1DE|| ++!*/ , '' +   T%8%8)004;N;N0OM   )"1-M3113 3 ^$]3KAx*111IJ$**,K)00A[A[AaAa0bhhj %,,_=S=S=Y=Y,Z``bL # Q$)<++E*La$P!%a#f+o6  2%#, "R'#, #,   #;;$--*$4 ,%6$4 '4:J,LVZ[  6+=+=>>rtzworst-performing-usersc Bt|j}|jd|j}|dj }|dj }|j }t jjddddjd }|js)|jr|j|j }n|jr|d d }g}|D]} tjj| ||g } | j} | dk(r=| jtjj j} | jtj"j j} | | z dz}| | z dz}|j%| j&j(d| j&j*| | |dd|ddd |j-ddt/d|it0j2S)z:Return users with worst performance based on missed calls.rTrrrFrrrrNrcreated_at__date__rangerrr .2f%)r calls_missedcalls_attendedaverage_missed avg_attendedc |dS)Nrrrs rorz4CallViewSet.worst_performing_users.. An,=rtrrrE)r:rrrrr`r&rerdr rarcr3r r/rrjrrprofile first_name last_namesortr rrrlr_rwrrrr`rr company_userrrrrr avg_misseds roworst_performing_usersz"CallViewSet.worst_performing_usersds)g.B.BC D1-- |,113 Z(--/|| ++!*/ , '' +   T%8%8)004;N;N0OM   )#2.M)L,,*)3X(>-J %**,Ka'..?Y?Y?_?_.`ffhN%,,_=S=S=Y=Y,Z``bL*[8C?L&4;J  # #+33>>?qAUAUA_A_@`a ,"0%/$4A"6#/"4A 6 % !*0 "=tL!126;M;MNNrtzbest-performing-usersc t|j}|jd|j}|dj }|dj }|j }t jjddddjd }|js)|jr|j|j }n|jr|d d }g}|D]} tjj| ||g } | j} | dk(r<| jdj} | jdj} | | z dz}| | z dz}|j| jj d| jj"| | |dd|dd| d|j%ddt'd|it(j*S)z;Return users with best performance based on attended calls.rTrrrFrrrrN rrrrrrrr)rrrrrrc |dS)Nrrrs rorz3CallViewSet.best_performing_users..r rtrrrE)r:rrrrr`r&rerdr rarcr3r rr!r"r#r$r rrr%s robest_performing_usersz!CallViewSet.best_performing_userss)g.B.BC D1-- |,113 Z(--/|| ++!*/ , '' +   T%8%8)004;N;N0OM   )#2.M)L,,*)3X(>-J %**,Ka'..q.AGGIN%,,Q,?EEGL*[8C?L&4;J  # #+33>>?qAUAUA_A_@`a ,"0%/$4A"6#/"4A 6* % !*2 "=tL!126;M;MNNrtz top-callerscTt|j}|jd|j}|dj }|dj }|j }t jj||g}|js)|jr|j|j}n*|jstdgd tj S|jd jt!d  j#ddd}g} |D]c} | d } | d} |j| j#dj%} | s@t&jj| j(|jj%}|r |j*nd}t-| j.}|dzd|dzdzdd|dzd}| j0j#d}t3|dj4}| j7| j8| j:| j<j?|| | || j@| jB| jD| jF|d ft| tj S)z+Return top callers based on call frequency.rTrrr)rrZr)messagerrErPr~) call_countz -call_countNr*r0)rPrXrri:<02dz -performed_at)many) rrcall_date_timerrr0rVrRpartner_call_idrrcall_activities)$r:rrrrr`r3rerdrarcr rrrrrrkrr,rPrintrV activitiesr;rrr~rrUrrRrrrS)rlr_rwrrrr` base_queryset call_countsrcaller phone_numberr0most_recent_callrrduration_secondsduration_formattedr7activities_datas ro top_callerszCallViewSet.top_callerss)g.B.BC D1-- |,113 Z(--/|| ++%/$:,   T%8%8)009L9L0MM""4((* *   / XtX - Xm $Sb *  !F!-0L -J,33( 4 h}%eeg  #++22*66 //3%'2: y #&'7'@'@#A (8D(@'ADTW[D[`bCbcfBgghiy|~i~@CiD&E""2"="="F"F"W"8t"T"Y"Y /22&6&F&F&6&A&A&K&K&M%2'3", 2"2"="='7'?'?!1!;!;$4$<$<'6  +"Hv'9'9::rtz hourly-callscFt|j}|jd|j}|dj }|dj }|j |j }|j}tj}t|ddrKt|jddr4 tjj|jj}tjtj |tj"j%|} tjtj |t'd ztj"j%|} |j)| | } | j+t-t/d |  j1dj+t3dj5d} t7dD cic]} | d}} | D]}|d}|dxsd}|||<|j9Dcgc]\}}|dd|d}}}t;d|it<j>S#t$rtj}YwxYwcc} wcc}}w)NrTrrrrcrrrrrUr) local_hourrDr~)callsrrEr3z:00)rrE hourly_callsrE) r:rrrrrrpr`rrrrcrrrrrrrrrdrr r rrrkritemsr rr)rlr_rwrrrrr`rrrr hourly_aggh hours_rangerhourrErs rorGzCallViewSet.hourly_callssb(g.B.BC D1-- |,113 Z(--/ 001B1B1DE||224 4)4 0WT=P=PR\^b5c =%]]33D4G4G4P4PQ &&x'7'7 HLLDUDUDW'XZde#..   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XE$KX ( Xl # &+2Y/Yq!tY /C|$DL%AE %K  +002 2 eSz% 62  09K9KLLE =%::<  =,0 s?3I4 JJ4JJz monthly-statsc|j|j}|j}tj}t |ddrKt |j ddr4 tjj|j j}tjj}tjt|dd|}tjt|dzdd|}|jtdd|tdd| jddjt!d t!d t#d  t!d t#d  t!d t#d  t%t'dt)dj+d j-d}ddddddddddddd } g} |D]} t/| d} | j1| d| } | d xsd }| d!xsd }| d"xsd }| d#xsd }| d$xsd }| d%xsd }| d}t/| d}tjt|| d|}|t3d&z}|t5d'z }| j7| |||||||||d( t9| t:j<)S#t$rtj}YOwxYw)*z\Return monthly call statistics with total calls and missed percentage for current year only.rcNrrrUyearrmonth)rNrOr~rrrr+rV)rnot_transferred_callsreceived_callsr avg_call_time tot_call_time)total_calls__gtJanuaryFebruaryMarchAprilMayJuneJulyAugust SeptemberOctoberNovemberDecember) rr+r r* zMonth rrrQrRrSrP)months) microseconds) rOrNrr tot_callsrPrrQrRrSrE)rrpr`rrrrcrrnowrNrrrr"rrr rr rrdrkr8ryrrrr rr)rlr_rr`r current_year start_of_year end_of_year monthly_agg month_namesrr month_num month_namerrrQrRrSrPrNstart_of_month end_of_months ro monthly_statszCallViewSet.monthly_statsJs!001B1B1DE||224 4)4 0WT=P=PR\^b5c =%]]33D4G4G4P4PQ  ||~**  ++ \1a (* )) \A%q! ,j   X\6*ElGJGVFG $ X!$K&+D19M&N$T!A2FG"4!0DE#C O4!*o VAV & Xg ! (ZGFx zz CCL)I$fYK4HIJm,1K~.3!L !127aN05AM05AM$'(?$@$EA !v;Ds6{#D%00y!,jN*M,CCL')*CCL MM#,(()> ,"0!.!.  /Hv'9'9::_ =%::<  =s%3KK('K(ztransfer-percentagec"t|j}|jd|j}|d}|d}|j |j }|j ||}|j}|dk(r!tdddddd tj S|j d j} |j d j} |j d j} |jgdj} t| |z dzd } t| |z dzd }t| |z dzd }t| |z dzd }t| |||dtj S)zRReturn percentages for transferred, not transferred, failed, and unknown statuses.rTrrrrrr)transferred_percentagenot_transferred_percentagefailed_percentageunknown_percentagerrErrr+)rrr+)transfer_status__inr)rxryrzr{) r:rrrrrprdr r rrr r )rlr_rwrrrrcalls_in_rangertransferred_countnot_transferred_count failed_count unknown_countrxryrzr{s rotransfer_percentagezCallViewSet.transfer_percentages)g.B.BC D1-- |, Z( 001B1B1DE*11&$2  %**, ! *-.1%(&)  (( * *+11!1DJJL . 5 5a 5 H N N P%,,Q,?EEG &..9.MSSU !&(9K(G3'NPQ!R%*,AK,OSV+VXY%Z"!<+#="DaH"MK$?3#FJ&<*D!2"4  $$ & &rtzprocess-booking-intentcRtdtdditjS)z"Process booking intent for a call.zGprocess_booking_intent function removed from api process-booking-intentr/z4Booking intent processed converted into trigger taskrE)printr rr)rlr_s rorMz"CallViewSet.process_booking_intents' WX$Z[djdvdvwwrtreadct|jd|i}|js%t|jt j S|jd}|j}|jrtjj|}tj}||_||_t"jj%||jd||j'tdd it j(Stjj||j* }t-j|j*j}tj}|j/|} ||_| |_t"jj%||jd| |j'tdd it j(S) z3Process booking intent for a call and mark as read.r_)rcontextrEr~)r~READ)rr`r performed_atrzz%Call marked as read from super admin.)r~r[zCall marked as read.)rGrrr errorsrrrr`rar3reryrrlread_byread_atr4creatervrrcr astimezone) rlr_rwr~r`r current_timecompany_timezonecurrent_time_utccurrent_time_companys ro read_callzCallViewSet.read_calls(W-A-AIW^K_` ""$J--f6Q6QR R  & &t ,||   <<##r#*D#<<>LDL'DL  ' '\\) (  IIKA((* *||2t/B/BC==)<)<)E)EF#<<>/::;KL + ##- $   , $$& &rtTz get-recordingNc|j}tt}t}|j |}|j |\}}t jj|rtd|j||iS|j|j} |j| j} |j|| td|j||iS)N recording_url) get_objectrHrKrIbuild_call_audio_filenamecall_recording_local_pathospathexistsr call_recording_public_urlget_latest_call_recordingrdownloadsidsave_call_recording_stream) rlr_pkrrecording_servicestorage_servicefilename relative_pathfilepath recordingresponses rodownload_recordingzCallViewSet.download_recordings ,->-@A(*"<>( #_o.W.WX_an.opq q%??@T@TU $--imm<228XF/*S*ST[]j*klmmrtpostzrecord-offtime-message)rzr{r|rrc|j}|jdi}|jd}|jd}tjdtjd||jdi}|jd}|jd}|jd } |jd } tjd t |tjd |tjd |tjd| tjd| tjdt j j|j} | r | jnd} | stdditjS| jj|dj} | stdditjStjdtj j| | | |d| tjdtjdtdditj S) !Handle incoming webhook requests.rrPrQzn=============================== Record Offtime Message request.data starts ===================================Webhook Data: args advisor_id advisor_namer customer_noteztype of advisor_id: z advisor_id: zadvisor_name: customer_name: zcustomer_note: `=============================== Getting Company Bot Settings ===================================r=NrzCompany not foundrET)r~rzUser not foundzY=============================== Creating User Message ===================================zOfftime Message from ) recipientbodyrrsubjectze=============================== User Message created successfully ===================================z]=============================== Recording Offtime Message ===================================r/z%Offtime message recorded successfully)rryloggerinfotyper$rerdrr[r rrusersr5rr)rlr_ webhook_datarcustomer_phone company_phonerrrrrcompanyBotSettingsr[r`s rorecord_offtime_messagez"CallViewSet.record_offtime_message&s3||  $$VR0 "}5! 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